Support
Need help with Cackles? We're here for you. Browse the topics below or reach out directly.
Contact Us
For any questions, issues, or feedback, email us at:
support@cackles.clubWe typically respond within 24 hours.
Frequently Asked Questions
What is Cackles?
Cackles is a social audio app where you can hang out with friends in live voice rooms called "portals." Create a bubble (your group), invite friends, and go live anytime.
How do I create a bubble?
Tap the + button on the home screen, give your bubble a name, and invite friends via share link. Your bubble is your private group where you and your friends can go live.
What are portals?
Portals are live audio rooms within your bubble. When you "go live," you open a portal that your bubble members can join. Think of it like a group call that anyone in the bubble can hop into.
How do subscriptions work?
Portal subscriptions give you bonus portals each month. Plans auto-renew monthly and can be cancelled anytime in your App Store settings. Unused portals never expire once granted.
How do I cancel my subscription?
Go to your iPhone Settings → tap your name → Subscriptions → Cackles → Cancel Subscription. You'll keep access until the end of your billing period.
How do I restore my purchases?
Open the Portal Subscriptions screen in the app and tap "Restore Purchases." This will sync any existing subscriptions with your account.
Can I listen to music in portals?
Yes! Cackles supports synced listening parties with Apple Music and Spotify. The host picks a song and everyone listens together in real time.
How do I report a user or issue?
You can block users directly in the app via their profile or during a portal. For other issues, email us at support@cackles.club with details and we'll handle it.
Is my data private?
Yes. We take your privacy seriously. Audio in portals is real-time only and not recorded. See our Privacy Policy for full details.
Troubleshooting
Audio not working?
Make sure Cackles has microphone permission (Settings → Cackles → Microphone). Also check that your phone isn't on silent mode and the volume is up.
Can't join a portal?
Check your internet connection. Portals require a stable connection. If the issue persists, try force-closing the app and reopening it.
App crashing or freezing?
Make sure you're on the latest version of Cackles from the App Store. If the problem continues, email us at support@cackles.club with your device model and iOS version.